Subscription, Cancellation & Refund Policy

DRAFT FOR LEGAL REVIEW. Items marked [LEGAL REVIEW / BUSINESS INPUT REQUIRED] must be completed before release.

What you can buy

On Android, PDFort Pro Single is sold through Google Play as:

• Monthly — an auto-renewing subscription, billed each month.
• Yearly — an auto-renewing subscription, billed each year.
• Lifetime — a one-time payment with no renewals.

The exact price, in your currency and including any tax Google Play applies, is shown in the app and on the Google Play payment screen before you confirm. Pro Universal (all platforms) is not on sale yet.

Automatic renewal

Monthly and yearly subscriptions renew automatically at the end of each billing period until you cancel. Google Play shows your next renewal date and price in Payments & subscriptions. If the price changes, Google Play notifies you and, where its rules require, asks for your agreement before you are charged the new price.

How to cancel

On your Android phone: open the Google Play Store → tap your profile picture → Payments & subscriptions → Subscriptions → PDFort → Cancel subscription. In PDFort you can also go to Settings → PDFort Pro → Manage subscription.

Uninstalling the app does not cancel a subscription.

When cancellation takes effect

Pro stays active until the end of the period you have already paid for, then ends. You are not charged again.

Failed payments

If a renewal payment fails, Google Play may give a grace period during which Pro keeps working while Google retries the payment, followed by an account hold during which Pro is paused. Updating your payment method in Google Play restores Pro.

Refunds

Payments are taken by Google, so refunds go through Google Play:

• You can request a refund from Google Play yourself. See Google Play's refund policy at play.google.com/about/play-terms (Google decides these requests).
• You can also email support@getpdfort.app with your Google Play order number (it starts with "GPA."). We will review the request and, where appropriate, issue a refund through Google Play. [LEGAL REVIEW / BUSINESS INPUT REQUIRED: the developer's own refund rules, e.g. time windows for subscriptions and Lifetime.]
• Your rights under the consumer law of your country are not affected by this policy. [LEGAL REVIEW / BUSINESS INPUT REQUIRED: statutory cooling-off/withdrawal rules per market, e.g. EU/UK digital-content rules.]

When a payment is refunded or charged back, the Pro access it paid for ends.

Restoring purchases

Install PDFort on any Android device signed in to the same Google account, then go to Settings → PDFort Pro → Restore purchases. Purchases are linked to your Google Play account, not to a PDFort account.

Switching plans and duplicate purchases

• To switch between monthly and yearly, use Manage subscription in Google Play.
• If you buy Lifetime while you have a subscription, the subscription is not cancelled automatically — cancel it in Google Play to stop renewals. [LEGAL REVIEW / BUSINESS INPUT REQUIRED: whether to offer a goodwill refund of the remaining subscription period.]
• The app prevents buying the same plan twice. If you were charged twice by mistake, contact support with both order numbers.

Pro Universal and upgrades

Pro Universal and upgrades from Pro Single to Universal are not available yet. When they are, the terms, prices and any credit for existing purchases will be published here first.

Contact

support@getpdfort.app — [LEGAL REVIEW / BUSINESS INPUT REQUIRED: publisher legal name and address].